Frequently Asked Questions
Everything you need to know about your badminton gear and orders.
Do you provide professional racket stringing services?
Yes, all our high-end rackets come with an optional stringing service. You can select your preferred string type and tension (lbs) directly on the product page before adding it to your cart.
How long does shipping take for international orders?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy for badminton shoes?
We offer a 30-day return policy for shoes, provided they are in unworn, original condition with all tags and packaging intact. We recommend trying them on a clean indoor surface first.
Are the shuttlecocks sold at Nexus Badminton authentic?
Absolutely. We are authorized dealers for all brands we carry, including Yonex, Victor, and Li-Ning, ensuring you receive 100% genuine, tournament-grade shuttlecocks.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.